We understand that plans may change, and we try to be fair and reasonable while also protecting our partners’ time and resources.

Full Refund within 24 Hours

If you change your mind within 24 hours after paying your deposit, you are eligible for a:

✅ 100% refund of the deposit

• This applies regardless of the scheduled procedure date.
• The refund will be processed using the same payment method you used, whenever possible.

Partial Refund up to 10 Days Before Procedure

If you need to cancel up to 10 days before the scheduled procedure date, you are eligible for a partial refund of your deposit:

✅ 50% of the deposit is refundable
❌ The remaining 50% of the deposit is non-refundable

This partial non-refundable portion covers:

• Time and resources spent on medical evaluations
• Doctor and operating room scheduling
• Coordination of your trip and logistics

No-Show or Late Cancellation

If you:

• Do not show up for your scheduled procedure (“no-show”), or
• Cancel less than 10 days before the scheduled procedure date,

then:

❌ The deposit is non-refundable

In this case, the full 10% deposit will be retained to cover the reserved medical and logistical resources that can no longer be reallocated.

Changing Your Appointment (Rescheduling)

If you need to reschedule rather than cancel:

• Please contact us as early as possible.

• In many cases, if you request to reschedule more than 10 days before the procedure, we will try to apply your existing deposit to the new date, subject to the hospital’s availability and policies.

• If rescheduling is requested within 10 days of the procedure date, different rules may apply depending on the hospital/doctor, and part of your deposit may be treated as a cancellation. We will explain the options clearly before making any changes.

Because our partner hospitals have their own scheduling rules, rescheduling is always subject to approval.